Privacy Policy

1. Introduction

Atlas Piece ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information in connection with our managed virtual assistant platform and related services (collectively, the "Services").

This Privacy Policy applies to all individuals who interact with Atlas Piece, including prospective customers, current clients, and visitors to our website. We encourage you to read this policy carefully and contact us if you have any questions.

2. Information We Collect

We collect information about you from various sources to provide, improve, and support our Services. The categories of information we collect include:

2.1 Personal Information You Provide Directly

• Account Information: When you register for our Services, we collect your name, email address, company name, job title, phone number, and company website URL.
• Communication Data: When you contact us via email, phone, contact forms, or through our Services, we collect the content of your communications, including any documents or attachments you provide.
• Payment Information: If you subscribe to a paid plan, we collect billing address, payment method details, and transaction history. Payment processing is handled by third-party payment processors who maintain PCI DSS compliance.
• Profile Information: You may provide additional information in your account profile, including preferences, profile pictures, and biographical information.

2.2 Usage and Technical Data

• Log Data: We automatically collect information about your interactions with our Services, including access times, pages viewed, IP addresses, browser type, operating system, referring URLs, and the actions you take within the platform.
• Device Information: We collect information about the devices you use to access our Services, including device type, unique device identifiers, mobile network information, and device settings.
• Call and Interaction Data: Our platform facilitates matched calls and virtual assistant interactions. We collect data about call duration, frequency, quality metrics, and the general nature of interactions to improve our matching algorithm and service quality.

2.3 Cookie and Tracking Information

• Cookies: We use both session-based and persistent cookies to enhance your experience, remember your preferences, and understand how you use our Services.
• Web Beacons and Tracking: We may use web beacons, pixels, and similar tracking technologies to monitor usage patterns and measure the effectiveness of our marketing campaigns.
• Local Storage: We may use browser local storage to store information about your preferences and improve platform performance.

2.4 Third-Party Data

• Social Media: If you link your social media accounts or log in through social platforms, we receive information from those platforms in accordance with your privacy settings.
• Business Data: We may obtain company information, industry data, or professional information from publicly available sources to enhance our understanding of your business needs.
• Referral Information: If someone refers you to Atlas Piece, we may collect information about that referral relationship.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Provision and Improvement

• To create and maintain your Atlas Piece account
• To deliver, operate, and improve our Services
• To process matching calls and facilitate connections with virtual assistants
• To provide technical support and respond to inquiries
• To troubleshoot platform issues and ensure service reliability

3.2 Communication

• To send service updates, security alerts, and administrative messages
• To respond to your inquiries and requests
• To provide customer support and assistance
• To send newsletters and promotional communications (with your consent)

3.3 Personalization and Optimization

• To customize your user experience and tailor content to your preferences
• To improve our matching algorithm and recommendation systems
• To enhance platform features and develop new services
• To understand usage trends and optimize platform performance

3.4 Analytics and Insights

• To analyze platform usage and user behavior
• To generate aggregated reports and insights
• To measure the effectiveness of our marketing efforts
• To conduct research and quality assurance testing

3.5 Security and Compliance

• To detect, prevent, and address fraud and abuse
• To comply with legal obligations and law enforcement requests
• To enforce our Terms of Service and other agreements
• To protect the rights, safety, and security of Atlas Piece, our users, and the public

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties for their marketing purposes. However, we may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Cloud hosting and data storage providers
• Payment processors and financial institutions
• Email service providers and communication platforms
• Analytics and data analysis providers
• Customer relationship management (CRM) systems
• Security and fraud prevention services

We have contractual agreements with all service providers requiring them to maintain the confidentiality and security of your information.

4.2 Business Transfers

If Atlas Piece is involved in a merger, acquisition, bankruptcy, or asset sale, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

4.3 Legal Requirements and Protection

We may disclose your information if required by law, regulation, or legal process, or when we believe in good faith that disclosure is necessary to:

• Comply with applicable laws, regulations, and government requests
• Enforce our Terms of Service and other agreements
• Protect the security and integrity of our Services
• Prevent or investigate possible wrongdoing
• Protect the rights, privacy, safety, or property of Atlas Piece, our users, or the public

4.4 Aggregated and De-identified Information

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for marketing, analytics, research, and other purposes without restriction.

5. Data Security

Atlas Piece implements industry-standard technical, administrative, and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

5.1 Security Measures

• Encryption: We use SSL/TLS encryption to protect data in transit and employ encryption protocols for sensitive data at rest.
• Access Controls: We implement role-based access controls and multi-factor authentication to limit access to personal information.
• Regular Audits: We conduct regular security audits and penetration testing to identify and address vulnerabilities.
• Employee Training: Our employees receive regular training on data protection and privacy best practices.
• Data Minimization: We collect and retain only the minimum amount of information necessary to provide our Services.

5.2 Limitations

While we implement robust security measures, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your information. You are responsible for maintaining the confidentiality of your account credentials.

6. Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

6.1 Access and Portability

You have the right to request access to the personal information we hold about you and to obtain a copy of your information in a portable, machine-readable format.

6.2 Correction and Amendment

You have the right to request that we correct inaccurate or incomplete information. You may update certain information through your account settings.

6.3 Deletion

You have the right to request deletion of your personal information, subject to certain legal and operational exceptions. We will comply with deletion requests within 30 days unless we are required to retain the information for legal purposes.

6.4 Opt-Out of Communications

You have the right to opt out of promotional and marketing communications. You can manage your communication preferences in your account settings or by clicking the unsubscribe link in any marketing email. Please note that we will continue to send transactional and service-related communications.

6.5 Restriction of Processing

You have the right to request that we restrict the processing of your information in certain circumstances, such as while we verify the accuracy of disputed data.

6.6 Objection

You have the right to object to our processing of your information for certain purposes, including direct marketing.

6.7 Exercising Your Rights

To exercise any of these rights, please contact us at hello@atlaspiece.com with your request. We will verify your identity and respond within 30 days. In some cases, we may need to request additional information to confirm your identity before proceeding.

7. Cookies and Tracking

Our Services use cookies and similar tracking technologies to enhance your experience and analyze how you use our platform.

7.1 Types of Cookies

• Essential Cookies: Necessary for the operation of our Services, including authentication and security.
• Performance Cookies: Collect information about how you use our Services to improve performance and functionality.
• Preference Cookies: Remember your preferences and settings to personalize your experience.
• Marketing Cookies: Track your interactions for marketing and advertising purposes across platforms.

7.2 Managing Cookies

You can control cookie preferences through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Please note that blocking essential cookies may impact your ability to use certain features of our Services. For more information about managing cookies, visit www.aboutcookies.org.

7.3 Do Not Track

Some browsers include a Do Not Track (DNT) feature. Currently, there is no industry standard for recognizing DNT signals. Atlas Piece does not respond to DNT browser signals but provides you with choices regarding the collection and use of your information as described in this Privacy Policy.

8. Third-Party Links and Services

Our Services may contain links to third-party websites, applications, and services that are not operated by Atlas Piece. This Privacy Policy applies only to our Services. We are not responsible for the privacy practices of third-party websites or services, and we encourage you to review their privacy policies before providing any personal information.

If you access third-party services through Atlas Piece, any information you provide to those services is governed by their privacy policies, not ours.

9. Children's Privacy

Atlas Piece Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly and terminate the child's account.

If you are aware of a child under 13 who has provided us with personal information, please contact us immediately at hello@atlaspiece.com.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this Privacy Policy, we will notify you by email or by posting a prominent notice on our website indicating that the policy has been updated.

Your continued use of our Services following the posting of changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have questions about this Privacy Policy, concerns about our privacy practices, or wish to exercise your rights regarding your personal information, please contact us:

Atlas Piece
Email: hello@atlaspiece.com

We will respond to your inquiry within 30 business days. If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.